Care and fit
FAQ
Guidance for sizing, exchanges, care, shipping, returns, and support.
How do I find my ring size?
Please refer to our size guide before placing your order. For the most accurate fit, measure your finger once in the morning and once in the evening then take the average.
Can I exchange my ring for another size?
Yes, we offer a one-time size exchange. The ring returned must be in its original condition.
What if I am between sizes?
We recommend choosing the larger size, especially for wider rings or rings with a larger signet face. A slightly looser fit is usually more comfortable.
What material are the rings made from?
All Asterion rings are made from titanium steel and hand-finished individually. This gives each piece a strong, durable structure with detailed surface finishing.
How do I care for my ring?
To keep your ring looking its best, clean it occasionally with warm water and a few drops of mild dish soap. Let it soak for 5-10 minutes, then gently brush around the engraved or textured areas with a soft toothbrush. Rinse with warm water and dry completely with a soft microfiber cloth. Avoid harsh chemicals, bleach, and abrasive cleaners.
What is your return policy?
Regular-priced items can be returned in their original condition. A 5% restocking fee applies. Final sale items are not eligible for return.
Where do you ship?
We currently ship within Canada with complimentary tracked standard shipping.
How long does shipping take?
Orders dispatch in 1-2 business days. Delivery within Canada typically takes 3-7 business days after dispatch. Taxes, duties, and import fees are included where applicable. If a carrier or customs authority charges you directly, please pay the amount to avoid delivery delays, then contact us with your order number and receipt. We will refund the applicable fees.
How do pre-orders work?
This size is out of stock. Pre-order available. Our products are hand-finished individually with care, hence production takes time. Estimated restocking time is 1-2 months. Cancel anytime before shipment for a full refund.
What if my order arrives damaged or defective?
Damage or defect coverage is available within 14 days of purchase. Please contact customer care with your order details and clear photos of the issue. Once reviewed, we will arrange a free refund or exchange.
How do I contact support?
For customer support, email customerservice@asterionrings.com. For business inquiries, email businessenquiries@asterionrings.com.